The role of our volunteer RSL Sub-Branch Welfare Officer, Annette Glasgow is to provide welfare assistance to members of the ex-service community in accordance with the mission and associated policies and procedures of the RSL Queensland Branch and having regard for relevant regulatory requirement.

This division is responsible for accessing lifestyle assistance for the veteran community and can help you with obtaining community support which you may require to assist you with your daily living.

The RSL has a number of experienced Welfare Officers who can assist with information and referrals to a myriad of services, including:

• Carers and supporting carers in their caring role
• Various forms of assistance for the veteran and ex-service community
• Veterans home care
• Crisis intervention
• Funeral poppy services
• Defence Service homes referrals
• Veterans and veteran's families counselling services
• Veterans home maintenance line
• DVA transport for treatment
• Veterans affairs networks
• Health issue referrals
• Assistance with understanding residential aged care
• Assistance with advice concerning living independently
• Seniors information

Our Welfare Officer will assist by:

• Conducting interviews for the ex-service organisation in welfare matters
• Refer veterans for relevant assistance to the appropriate authority
• Maintaining their knowledge of DVA matters and what services are available in the local area
• Attend training
• Undertake home and hospital visits
• Representation if approved, at Funerals and conduct ESO ceremonies where applicable
• Liaise and network with other organisations and service providers
• Maintaining confidentiality at all times.

Annette can be contacted on 0414 622 490 or aj_glasgow@yahoo.com.au